The Electricity Company of Ghana Limited (ECG) has refuted allegations that its staff caused a fire at a residential property in Two-Streams, a suburb of Koforidua, following a disconnection exercise.
In a statement signed by the General Manager of External Communications, Charles Nii Ayiku, ECG described the claims as baseless and urged the public to disregard them.
The company clarified that the incident involved a customer who owed GH¢6,519.38 since September 2024.
As part of ECG’s ongoing revenue mobilization campaign, “Operation Keep the Lights On,” staff visited the customer’s premises on January 24, 2025, where they discovered an illegal self-reconnection and disconnected the facility due to the violation.
The exercise reportedly faced resistance, with the customer allegedly threatening the ECG team with a machete. Police assistance was sought to safely complete the disconnection, which was carried out directly from the pole outside the premises.
According to ECG, the fire broke out later that day, long after its personnel had left the scene. The company stated that disconnecting power from a pole is a standard procedure that cannot cause a fire.
“Disconnection of power supply directly from a pole totally curtails electricity supply to the affected premises and CANNOT, by any means, result in a fire outbreak. Thus, the customer’s allegation against ECG is completely false,” the statement emphasized.
ECG reaffirmed its commitment to safety and professionalism, assuring the public that it would never engage in actions that endanger lives or property.
The company urged customers to pay their electricity bills promptly and refrain from illegal connections to prevent similar incidents.
