MTN Group has disclosed a potential data breach that may have compromised the personal information of approximately 5,700 MTN Ghana customers.
The incident has prompted an official investigation by Ghana’s Data Protection Commission (DPC), which is working to determine the extent and cause of the cybersecurity breach.
In a statement released on Monday, April 28, 2025, MTN Group confirmed that it is collaborating with top-tier cybersecurity experts and conducting a detailed forensic investigation in line with global best practices.
The company emphasised that the security and privacy of customer data remain a top priority.
“MTN assures its customers that protecting their information is central to our operations. We are devoting all necessary resources to swiftly assess the situation, contain the breach, and maintain the trust our customers have placed in us,” the company stated.
MTN has since pledged to directly contact all individuals whose data may have been affected as soon as the investigation provides clarity.
The company also encouraged customers to remain alert and practice basic cybersecurity hygiene to reduce potential risks of fraud.
As part of its advisory, MTN shared the following tips to help customers protect themselves stating:
• To mitigate any fraudulent consequences, a fraud alert can be placed on an individual’s credit report at any of the major credit bureaus.
• Keep MTN, MoMo and banking apps and devices updated.
• Use strong, unique passwords for accounts and change them regularly.
• Be cautious of unexpected messages and do not click on suspicious links.
• Do not disclose information such as passwords, PINs and OTP when asked to do so by phone, text message or email.